Important federal changes are coming to how blinds work. Learn more on our FAQs page or see the full federal regulations.

Quality & Service Worth Remembering

 

Frequently Asked Questions

 

Here are some quick links to our most commonly asked questions:

  1. What is the new government regulation in Canada for window coverings?
  2. What changes were made?
  3. How does this affect Hunter Douglas® products?
  4. Does Hunter Douglas have an answer for Top-Down/Bottom-Up (TDBU) in Canada?
  5. Does Hunter Douglas have a solution for cord looped systems?
  6. Does Hunter Douglas have a solution for Horizontal Blinds?
  7. How important is this new government regulation?
  8. How should I clean my Hunter Douglas window coverings?
  9. Where can I have my Hunter Douglas window coverings repaired?
  10. How does this affect Hunter Douglas® products?
  11. How do I measure for an inside or outside mount?
  12. I have young children and safety is a big concern for me. What Hunter Douglas products should I consider?
  13. Where are your colours and fabrics located on your web site?
  14. How do I order replacement parts for products purchased at Blinds & Bubbles Boutique?
  15. How do I replace the cords on my Duette® honeycomb or Brilliance® pleated shade that I purchased at Blinds & Bubbles Boutique?
  16. Can I have my shades cut down?
  17. I changed the batteries in my Duette® honeycomb shade with PowerRise® and it still does not operate.
  18. How do I find what levels of energy efficiency, UV protection, privacy and lighting control my window coverings provide?
  19. I’m looking for window treatments with a motorized lifting system. What Hunter Douglas products should I consider?
  20. Does Hunter Douglas sell directly to consumers?
  21. I am not happy with the product I ordered, can I exchange it?
  22. I saw some Hunter Douglas products in the US or Europe and I can’t find them in Canada. Why do you not carry them?

 

1. What is the new government regulation in Canada for window coverings?

The Corded Window Coverings Regulations: SOR/2019-97 (CWCR) were released in April of 2019 and are intended to substantially change the rules regarding cords and small parts on corded window coverings. You can read the regulation here.

 

2. What changes were made?

The CWCR severely limits the length and pull force of any cord on a product. Essentially, any free hanging cord or tethered cord cannot be longer than 22 cm. Any cord that is longer, such as inner cords, cannot produce a loop larger than 44 cm when a specific pull force is applied. In the past, these kinds of rules were only intended for operating cords. The CWCR recognizes any cord on a product as a corded window covering. This includes inner cords, rear
cords, looped products, and even power cords.

 

3. How does this affect Hunter Douglas® products?

For the last 18 months, Hunter Douglas engineers and product groups have been working very hard to get as many of our products compliant with the regulation as possible. You will see some new operating systems that will be available exclusively in Canada, as well as a myriad of changes to small parts on the products such as end caps and tassels, most of which will not be visible or operational changes to the consumer.

 

4. Does Hunter Douglas have an answer for Top-Down/Bottom-Up (TDBU) in Canada?

Yes. Our DuoLiteⓇ is the perfect solution for Honeycomb shades! Also, we have designed a brand new ClearviewⓇ sheer fabric that will be introduced shortly. This strategy sandwiches the cords inside the fabric making them inaccessible and therefore compliant. ProvenanceⓇ Woven Woods, SoleraⓇ and AlustraⓇ Woven TexturesⓇ Roman Shades with Top-Down/Bottom-Up have been discontinued for Canada at this time.

 

5. Does Hunter Douglas have a solution for cord looped systems?

On some products, yes. Designer Roller Shades, Designer Screen Shades, and AlustraⓇ Woven TexturesⓇ Roller Shades have developed a cord shroud that conceals the cord, or bead chain, loop when the product is static, making it compliant.

DuetteⓇ, ApplauseⓇ, SilhouetteⓇ, NantucketⓇ, PirouetteⓇ, VignetteⓇ Rolling, SoleraⓇ, AlustraⓇ Woven TexturesⓇ Roman, Design Studio™ Roman and ProvenanceⓇ Woven Woods have discontinued EasyRise™ completely.

Designer Banded Shades has discontinued Custom Clutch completely.

SomnerⓇ, CadenceⓇ and Vertical SolutionsⓇ Vertical Blinds have discontinued Cord & Wand and Cord & Chain controls completely.

SkylineⓇ Panels, AlustraⓇ Woven TexturesⓇ SkylineⓇPanels, ProvenanceⓇ Woven Woods Vertical Drapery and Design Studio Drapery™ have discontinued Cord Control completely.

 

6. Does Hunter Douglas have a solution for Horizontal Blinds?

Yes. An entirely new operating system was designed for Horizontals. The system is called SpringRise™. This system works by keeping the bottom rail under constant tension and is held down at the bottom of the window with hold-down brackets. Tilt will be controlled by wand only. Should the consumer want to raise the blind, they simply need to release the bottom rail from the bracket and guide the blind upward as it automatically raises to the fully lifted position.

 

7. How important is this new government regulation?

This new government regulation is not just a standard to follow, as before. It is a law that could carry criminal consequences in Canada should it not be followed. As always, Hunter Douglas is a leader in product innovation and safety. It is our #1 priority.

 

8. How should I clean my Hunter Douglas window coverings?

Download a pdf version of our Care and Cleaning Product Maintenance Guide.

 

9. Where can I have my Hunter Douglas window coverings repaired?

For warranty or repair service, please contact the authorized dealer, such as Blinds & Bubbles Boutique. We will work directly with Hunter Douglas to promptly repair and/or replace any defective parts or components. Be aware that the Hunter Douglas warranty does not include any costs associated with the removal or reinstallation of product(s) or any applicable freight costs. Also, different warranty periods and terms apply to specific products as well as products ordered through our Commercial Department.

 

10. What warranty do I have with my product?

For warranty or repair service, please contact the dealer from whom you purchased the product, such as Blinds & Bubbles Boutique. We will work with Hunter Douglas to promptly repair and/or replace any defective parts or components. Be aware that the warranty does not include any costs associated with the removal or reinstallation of product(s) or any applicable freight costs. Also, different warranty periods and terms apply to specific products as well as products ordered through our Commercial Department.

 

11. How do I measure for an inside or outside mount?

While we recommend you contact us to arrange for a professional to measure your windows, if you’d like to do it yourself, below are some general guidelines:

Inside Mount (IB): Measure the width inside the window opening at the top, middle and bottom. The top measurement is critical because the headrail must fit! Record the actual dimension of the shortest width to the nearest one eighth of an inch.

Measure the height inside the window opening at left, right and center. Record the actual dimension of the shortest height to the nearest one eighth of an inch. Also measure the window on its diagonals. If the two diagonal dimensions are not exactly the same, it may be necessary to specify an outside mount for optimal fit, light control and privacy.

The ordered width should ensure a precise fit for the headrail and allow proper operation of the shade. If the widths in the window vary, order the minimum width if necessary to allow the shade to raise and lower properly. The ordered height should ensure clean operation at the base of the window as well as provide maximum privacy and light control.

Note:  Be sure the window opening is deep enough to install the mounting bracket.

Outside Mount (OB): Measure the desired width and height. To minimize light leakage, the shade should overlap the window opening at least 2″ on each side and at the bottom.  When measuring the height, take into account the requirements for mounting the bracket attachment.

 

12. I have young children and safety is a big concern for me. What Hunter Douglas products should I consider?

All Hunter Douglas products are designed with safety in mind, and provide standard or optional safety features. Information about what lifting systems and motorization options are available for all of our window fashions is detailed in the Window Treatments Section of the Hunter Douglas Canada website.

Download a copy of our Child Safety Brochure.

 

13. Where are your colours and fabrics located on your website?

We do not currently have fabric or colour charts available online. We welcome you view the wide selection fabrics and colours on display at the Blinds & Bubbles Boutique showroom located at Central Builders in Courtenay, BC. 610 Anderton Avenue. If you do not live in our geographic region, find an authorized dealer near you.

 

14. How do I order replacement parts for products purchased at Blinds & Bubbles Boutique?

For replacement parts, please contact Blinds & Bubbles Boutique by phone (250) 941-7824 or email. We will work with you to promptly repair and/or replace any defective parts or components

 

15. How do I replace the cords on my Duette® honeycomb or Brilliance® pleated shade that I purchased at Blinds & Bubbles Boutique?

For cord replacements, please contact Blinds & Bubbles Boutique by phone (250) 941-7824 or email.

 

16. Can I have my shades cut down?

Some of our products may be cut down, however, there are limitations with certain products, fabrics, lift systems, cord routes and size in general. Contact Blinds & Bubbles Boutique by phone (250) 941-7824 or email to determine what can be done.

 

17. I changed the batteries in my Duette® honeycomb shade with PowerRise® and it still does not operate.

To reset the limits on your Duette® shade with PowerRise® you need to first gently pull on the bottom rail while pointing the remote control at the satellite eye. Once the blind is at the fully lowered position, hold the ‘down’ button on the remote for five to eight seconds while continuing to point the remote at the eye. Then raise the shade up as far as it will go and hold the ‘up’ button of your remote control for approximately five seconds. The fabric should stack tightly.

 

18. How do I find what levels of energy efficiency, UV protection, privacy and lighting control my window coverings provide?

Detailed information about what levels of energy efficiency, UV protection, privacy and lighting control are available with each style of window treatment can be found within the Window Treatments Section of the Hunter Douglas Canada website.

 

19. I’m looking for window treatments with a motorized lifting system. What Hunter Douglas products should I consider?

Motorization, remote control, and innovative manual lifting systems are available for many Hunter Douglas window treatments. If you select a window treatment in the Window Treatments Section of the Hunter Douglas Canada website, you will find detailed information about what lifting systems are available for that product.

 

20. Does Hunter Douglas sell directly to consumers?

No, Hunter Douglas does not sell directly to consumers. If you visit our Dealer Locator, we can refer you to Hunter Douglas dealers in your area. If you live in or near the Comox Valley, contact Blinds & Bubbles Boutique by phone (250) 941-7824 or email.

 

21. I am not happy with the product I ordered, can I exchange it?

Hunter Douglas products are custom made and therefore are not returnable or exchangeable unless they are defective according to our Limited Lifetime Warranty. However, if you have purchased your window fashions from Blinds & Bubbles Boutique, you can discuss your concerns with us, to determine what the possible solutions are.

 

22. I saw some Hunter Douglas products in the US or Europe and I can’t find them in Canada. Why do you not carry them?

There are slight differences in product offerings from country to country.  The product range we carry is determined by many factors including regional needs, manufacturing capabilities and Canadian duties on imported components.  We at Hunter Douglas Canada are proud to offer the most comprehensive line of custom window coverings in the nation with literally thousands of material, colour and functional combinations available to meet your needs.

 

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