Quality & Service Worth Remembering

 

Frequently Asked Questions

 

Here are some quick links to our most commonly asked questions:

  1. How should I clean my Hunter Douglas window coverings?
  2. Where can I have my Hunter Douglas window coverings repaired?
  3. What warranty do I have with my product?
  4. How do I measure for an inside or outside mount?
  5. I have young children and safety is a big concern for me. What Hunter Douglas products should I consider?
  6. Where are your colours and fabrics located on your web site?
  7. How do I order replacement parts for products purchased at Blinds & Bubbles Boutique?
  8. How do I replace the cords on my Duette® honeycomb or Brilliance® pleated shade that I purchased at Blinds & Bubbles Boutique?
  9. Can I have my shades cut down?
  10. I changed the batteries in my Duette® honeycomb shade with PowerRise® and it still does not operate.
  11. How do I find what levels of energy efficiency, UV protection, privacy and lighting control my window coverings provide?
  12. I’m looking for window treatments with a motorized lifting system. What Hunter Douglas products should I consider?
  13. Does Hunter Douglas sell directly to consumers?
  14. I am not happy with the product I ordered, can I exchange it?
  15. I saw some Hunter Douglas products in the US or Europe and I can’t find them in Canada. Why do you not carry them?

 

1. How should I clean my Hunter Douglas window coverings?

Download a pdf version of our Care and Cleaning Product Maintenance Guide.

 

2. Where can I have my Hunter Douglas window coverings repaired?

For warranty or repair service, please contact the authorized dealer, such as Blinds & Bubbles Boutique. We will work directly with Hunter Douglas to promptly repair and/or replace any defective parts or components. Be aware that the Hunter Douglas warranty does not include any costs associated with the removal or reinstallation of product(s) or any applicable freight costs. Also, different warranty periods and terms apply to specific products as well as products ordered through our Commercial Department.

 

3. What warranty do I have with my product?

For warranty or repair service, please contact the dealer from whom you purchased the product, such as Blinds & Bubbles Boutique. We will work with Hunter Douglas to promptly repair and/or replace any defective parts or components. Be aware that the warranty does not include any costs associated with the removal or reinstallation of product(s) or any applicable freight costs. Also, different warranty periods and terms apply to specific products as well as products ordered through our Commercial Department.

 

4. How do I measure for an inside or outside mount?

While we recommend you contact us to arrange for a professional to measure your windows, if you’d like to do it yourself, below are some general guidelines:

Inside Mount (IB): Measure the width inside the window opening at the top, middle and bottom. The top measurement is critical because the headrail must fit! Record the actual dimension of the shortest width to the nearest one eighth of an inch.

Measure the height inside the window opening at left, right and center. Record the actual dimension of the shortest height to the nearest one eighth of an inch. Also measure the window on its diagonals. If the two diagonal dimensions are not exactly the same, it may be necessary to specify an outside mount for optimal fit, light control and privacy.

The ordered width should ensure a precise fit for the headrail and allow proper operation of the shade. If the widths in the window vary, order the minimum width if necessary to allow the shade to raise and lower properly. The ordered height should ensure clean operation at the base of the window as well as provide maximum privacy and light control.

Note:  Be sure the window opening is deep enough to install the mounting bracket.

Outside Mount (OB): Measure the desired width and height. To minimize light leakage, the shade should overlap the window opening at least 2″ on each side and at the bottom.  When measuring the height, take into account the requirements for mounting the bracket attachment.

 

5. I have young children and safety is a big concern for me. What Hunter Douglas products should I consider?

All Hunter Douglas products are designed with safety in mind, and provide standard or optional safety features. Information about what lifting systems and motorization options are available for all of our window fashions is detailed in the Window Treatments Section of the Hunter Douglas Canada website.

Download a copy of our Child Safety Brochure.

 

6. Where are your colours and fabrics located on your website?

We do not currently have fabric or colour charts available online. We welcome you view the wide selection fabrics and colours on display at the Blinds & Bubbles Boutique showroom located at 221C Church Street, Comox, BC. If you do not live in our geographic region, find an authorized dealer near you.

 

7. How do I order replacement parts for products purchased at Blinds & Bubbles Boutique?

For replacement parts, please contact Blinds & Bubbles Boutique by phone (250) 941-7824 or email. We will work with you to promptly repair and/or replace any defective parts or components

 

8. How do I replace the cords on my Duette® honeycomb or Brilliance® pleated shade that I purchased at Blinds & Bubbles Boutique?

For cord replacements, please contact Blinds & Bubbles Boutique by phone (250) 941-7824 or email.

 

9. Can I have my shades cut down?

Some of our products may be cut down, however, there are limitations with certain products, fabrics, lift systems, cord routes and size in general. Contact Blinds & Bubbles Boutique by phone (250) 941-7824 or email to determine what can be done.

 

10. I changed the batteries in my Duette® honeycomb shade with PowerRise® and it still does not operate.

To reset the limits on your Duette® shade with PowerRise® you need to first gently pull on the bottom rail while pointing the remote control at the satellite eye. Once the blind is at the fully lowered position, hold the ‘down’ button on the remote for five to eight seconds while continuing to point the remote at the eye. Then raise the shade up as far as it will go and hold the ‘up’ button of your remote control for approximately five seconds. The fabric should stack tightly.

 

11. How do I find what levels of energy efficiency, UV protection, privacy and lighting control my window coverings provide?

Detailed information about what levels of energy efficiency, UV protection, privacy and lighting control are available with each style of window treatment can be found within the Window Treatments Section of the Hunter Douglas Canada website.

 

12. I’m looking for window treatments with a motorized lifting system. What Hunter Douglas products should I consider?

Motorization, remote control, and innovative manual lifting systems are available for many Hunter Douglas window treatments. If you select a window treatment in the Window Treatments Section of the Hunter Douglas Canada website, you will find detailed information about what lifting systems are available for that product.

 

13. Does Hunter Douglas sell directly to consumers?

No, Hunter Douglas does not sell directly to consumers. If you visit our Dealer Locator, we can refer you to Hunter Douglas dealers in your area. If you live in or near the Comox Valley, contact Blinds & Bubbles Boutique by phone (250) 941-7824 or email.

 

14. I am not happy with the product I ordered, can I exchange it?

Hunter Douglas products are custom made and therefore are not returnable or exchangeable unless they are defective according to our Limited Lifetime Warranty. However, if you have purchased your window fashions from Blinds & Bubbles Boutique, you can discuss your concerns with us, to determine what the possible solutions are.

 

15. I saw some Hunter Douglas products in the US or Europe and I can’t find them in Canada. Why do you not carry them?

There are slight differences in product offerings from country to country.  The product range we carry is determined by many factors including regional needs, manufacturing capabilities and Canadian duties on imported components.  We at Hunter Douglas Canada are proud to offer the most comprehensive line of custom window coverings in the nation with literally thousands of material, colour and functional combinations available to meet your needs.

 

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“From the very professional and relaxed in-home consultation (at no charge I might add) to the perfectly installed products, all which came at a very reasonable and affordable price. Who knew that shopping for window treatments would be such a pleasant and enjoyable experience? Thanks to Blinds & Bubbles!”


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